Delphine Mangin
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Activity overview
Latest activity by Delphine Mangin-
Delphine Mangin created an article,
What happens to my points if I don't transform them before they expire?
As of January 1 of each year, the meters are reset to zero. Unused points are then lost. An exception is made for points accumulated from 1 December, which will be valid until 31 December of the...
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Delphine Mangin created an article,
I would like to order my gift and my usual products, is it possible?
No, the order of a loyalty gift is separate from an order on Clarins.com. We invite you to log in to your personal space and place your order on Clarins.com first. The extra points you earn in this...
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Delphine Mangin created an article,
I have already made a purchase in a shop or stand, does my personal account already exist on Clarins.com?
The creation of a personal account on Clarins.com is not automatic when making a purchase in a Clarins shop or stand. If you provided your e-mail address when you made your purchase, the creation o...
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Delphine Mangin created an article,
What is the principle of your Club Clarins loyalty programme?
Clarins likes to please you, to make you smile! The Clarins Club was created for you. The principle is simple: You become a Clarins Club memberYou accumulate points with each purchase (1 product...
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Delphine Mangin created an article,
When will I get a refund?
Returns are processed and refunded by our team within 10 days of receipt of your package at our warehouse. Your package has been returned to our warehouse but you have not received a refund confirm...
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Delphine Mangin created an article,
What is your return policy?
Your satisfaction being our priority, we offer you the possibility to return your order free of charge. It couldn't be simpler. All you have to do is use the prepaid UPS label included in your pack...
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Delphine Mangin created an article,
Chronopost Predict: How do I change my shipping address?
If the address of your order is incorrect, no worry, you have the option to change it. After the carrier has taken care of your package, an email will be sent allowing you to either choose the d...
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Delphine Mangin created an article,
How do I track the delivery of my package?
An order dispatch email will be sent to you as soon as your package is picked up by our carrier. You will find the tracking number as well as a link to follow the delivery of your Clarins order. If...
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Delphine Mangin created an article,
What delivery methods do you offer?
We offer standard home delivery with Chonropost Predict and relay point delivery with UPS access Point. All orders placed before 3pm will be shipped the same day. (Monday to Friday, excluding publi...
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Delphine Mangin created an article,
COVID-19 Deliveries maintained but deadlines extended
The preparation of your orders placed online is always assured. Please be assured that we have taken all the necessary measures to preserve the safety of Clarins teams and our partners, but also yo...