Delphine Mangin
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Recent activity by Delphine Mangin-
How to get an invoice?
For any order placed online, you will receive an invoice by email within 24 hours of validation.
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Why haven't I received my gift card yet?
In the minutes following the purchase of your gift card, a first order confirmation email will be sent to you. Then, between a few hours and a maximum of 24 working hours, the gift card with its co...
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How to order on Clarins.com?
Here is a step-by-step guide to help you finalize your first order on Clarins.com. First of all, Welcome! Find your favourite products by category. Have a product in mind? Search for it using th...
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How do I declare a purchase?
It is possible to declare purchases made in mainland France, Corsica or Monaco, from a Clarins approved partner (in perfumeries, pharmacies, etc.) and on Clarins approved partner e-commerce sites. ...
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How can agents leverage knowledge to help clients?
You can use our Knowledge Capture app to leverage your team's collective knowledge. With this app, your agents can: Search the Help Center without leaving the ticket Insert links to relevant He...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in supported languages. Here is the workflow for localizing your Help Center content in other langua...
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How do I customize my Help Center?
You can change the look of your Help Center by changing colors and fonts. For more information, see Brand Management for Help Center. You can also change the design of your Help Center. If you ar...
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What are these sections and articles doing here?
These FAQs are a section of the General category of your Help Center Knowledge Base. We've created this category and some common sections to help you get started. The Help Center knowledge base c...
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I have already made a purchase in a shop or stand, does my personal account already exist on Clarins.com?
The creation of a personal account on Clarins.com is not automatic when making a purchase in a Clarins shop or stand. If you provided your e-mail address when you made your purchase, the creation o...
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What delivery methods do you offer?
We offer standard home delivery with Chonropost Predict and relay point delivery with UPS access Point. All orders placed before 3pm will be shipped the same day. (Monday to Friday, excluding publi...