Is my order validated?

• Yes, if after entering your bank details and your 3DS security code, your payment is accepted. You will immediately see an order confirmation page appear on the site including your order number.

You will then receive an email confirming that your order has been processed. At this stage, your order is waiting to be prepared.

We invite you to connect to your account, section 'My purchases', you will see the details of your order appear with its status. Click here to find out more about the status of your order.

• No, if the order confirmation page has not appeared and you have not received a confirmation by email - or in your junk mail. We invite you to place a new order.

Please do not hesitate to contact our Customer Service by phone or email if you have any questions about your order.